Terrible service so far

I reviewed FNB's home loan department previously and I can say that their customers service is still pathetic. I have an existing bond with FNB and requested access to the funds that I have already paid. According to my understanding as explained by the consultant, this is not new a bond application. FNB throws loans at my wife and I three hundred thousand rand personal loan available on app. Forcing us to sign up to private clients account and credit card immediately my application for access to funds paid, I must jump through 1000 hoops. I was told application will take two weeks, now a month has passed. FNB prefer unprotected loans and credit so they can dig a big hole fo you to get in. Please consider other banks before you tie your future in with FNB. They have no interest in customer service.