Terrible service - retirement annuity division is unreachable

I opened a retirement annuity account with FNB. My previous provident fund then transferred my provident funds to my FNB retirement annuity on 7 April. These funds still do not reflect in my FNB retirement account. I followed up with fnb via their email *** and was told that the funds were allocated and would reflect in 3-5 days. The funds still do not reflect. I I have spoken to fnb agents via secure chat who have all provided me incorrect contact details to contact the relevant department. When I eventually found the right number I was promised that I would receive a call back regarding my query. No one has called me back. When I reach out for assistance on my fnb app , the agents on secure chat keep telling me it is not their division and cannot assist. Truly disappointed. Stay away from FNB at all costs.