Terrible service received from FNB homeloans.

<p>I was contacted last week to say that my homeloan is in arrears and that someone would be by to evaluate my property for repossession. I tried to speak to Lerato Mmutle who was extremely rude to me. All I wanted to find out is if there are arrears due, because according to my calcualtion on May 2016 instalment was due. She would not help or explain. How do I sit back and allow this to happen when I don't understand why it is happening. This is my home and I have been paying every month. I went into a FNB branch to try and sort it out and they said that no homeloans queries are dealt with at branch level. So back to the telephone where nobody would help me. This is very distressing as I am trying to sort it out and there is no help from FNB</p> <p> </p> <p> </p>