Terrible service- product offering unable to deliver.

Reference number :***NF Temporary relief approved on 26 April, spoke to a customer resolution consultant and she advise it would take 3-5 working days to activate which has been way longer than that now and nothing done, This complaint has been going on for months now and nothing being done on FNB’s side. Calling in no one knows the product or which department is reasonable for assisting with it. The agent who handled the complaint the last time said she will not close the complaint until resolved. Nothing done and no communication received to date.