TERRIBLE SERVICE -PRIVATE CLIENTS

Absolutely terrible service, waste of my time and money, Sent numerous requests to my private bank over a month ago with issues still not resolved, and my wifes upgrade on her account was totally messed up. Called in to call centre and asked on several occasions to speak to my Bankers Manager I was assured I would be contacted till date no response. I am absolutely disappointed with service received and I cannot keep reminding my personal banker to action my requests. This has become very frustrating & disappointing, I will be moving our accounts to another bank.