Terrible Service - 'Private Client'.

Item: FNB (First National Bank)
Rating: 1

I am an FNB 'Private Client'. Tried to transact on line to pay with my credit card for a rates bill via EasyPay. All went well - receive OTP which was entered and then the payment 'failed'. I tried to phone my 'Private Banker' (Kiki Skourmallas). It took me no less than 30mns and I was still unable to get hold of her. Sent message. Spoke to another 'Private Banker' who after various 'verifications' wanted to transfer me to the ***** Dept?? She could not assist. 20mns+ I received a call from Kiki who could not assist me. Promised to hone me back. Still has not. My name is Maria Alexandra L P McCauley. I am you 'Private Client'! Terrible service. I have now been holding for another 10mns on that 'experience of high call volumes'

Helpful (0)

Replies (2)

's updateReviewer Update

08 Mar 2019, 19:23

Well Well Well done FNB! And THANK YOU Kiki Skourmallas (FNB Private Banker), who did come back to me tonight - Friday 19H10. FNB has sorted the issue on their side. Am grateful for your service. Truth be told, giving FNB another chance.

's update08 Mar 2019, 19:23

Reviewer Update

FNB (First National Bank)'s replyOfficial

09 Mar 2019, 08:13

Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

Kind Regards,
Hello Peter Complaints Team *** (option one)

FNB (First National Bank)'s reply09 Mar 2019, 08:13

Official

Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

Kind Regards,
Hello Peter Complaints Team *** (option one)