Terrible Service Private Banking

Very disappointing service from FNB Private Banking, this is the 2nd banker assigned to me, The 1st did not answer calls nor did she answer emails the same for the 2nd banker. I submitted a ***** claim form on the 25th of April to the private banker only to find out 9 days later that this was not submitted on my behalf. There are no contact details to escalate this matter i have tried call the PB number but they could only transfer me to a manager who was not available. The Private Banking service at FNB in my opinion is very unprofessional and does not give me the experience i expect to get as a customer. Will be closing all my accounts in the next few days.