TM
Tracey-Lee Maass

1 reviews | Active since Jun 2016

06 Oct 2016, 12:05

Terrible Service, once again...

<p>We are disputing a payment that is being debited from our account. Being a private banking client does not make a difference either, you still have to deal with the call center for this (who was also surprised that the Primier Division could not assist us with the dispute form). </p> <p>We have not even received 1 email from an actual person confirming that our emails have been received - only received automated responses. </p> <p>Please sort your service out or stop over advertising service that is not being given. This process has been a nightmare! </p> <p> </p> <p> </p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Oct 2016, 12:22
Official

Good Day

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is ***

Regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)