Terrible service on FNB

Good day

The service is terrible, i have opened a case and keep on calling to get resolution still nothing. It has been 3 months complaining with being double charged credit card interest and my statement date needs to be on the 7th of each month as it was before,

The statement date just changed without my consent.

See case number : CAS-***-T2XIT2

Mthokozisi Mthali promised to get back to me but he never called back since 20 October 2022.

I need this be resolved urgently