JM
James M

1 reviews | Active since May 2017

05 May 2017, 07:30

Terrible service, no one cares

<p>An FNB agent called me, offering me a credit limit increase. Instead I had my credit card cancelled and was upgraded to a new credit card that I don't want. I am out of the country and am now stuck with no credit card.</p> <p>I have been charged extra interest, lost out on eBucks, made multiple international calls and had paid "insufficient funds" charges due to my card being cancelled.</p> <p>No one at the bank cares and the Complaints Department is taking ages to respond and doesn't seem to care either.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply05 May 2017, 08:23
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option 1)