Terrible service, no communication and hordes of credit checks that wrecked my near perfect profile

After 10 years, this is not working anymore and I am moving to Capitec.

I will take my Middle bracket elsewhere.

It is impossible to speak to any person, get pushed pillar to post and the secure chat has turned out useless after 2 years of (useless) updates. No communication and hordes of credit checks that wrecked my near perfect profile was the last straw.

I have had to accept a home loan at Nedbank and will move my portfolio to Capitec. I wanted to keep all my finances on one app, but after hours of hanging on the phone I had no choice but to consider the daunting task of clicking on the Capitec button - "Move to Capitec".

My fiancée, having experienced the same, will also click that button after work.

FNB lost R1m p/a today due to this extremely impersonal system, alas, they are to big to care.