Terrible service, No answer to calls

The past 6 days I've been trying to get hold of FNB personal loans. I held for over 2 hrs respectively till Alleta picked up. She assisted me promised to swnse a ref for that call. Dololo. Today I call again hold for 45 Min then call the team of bankers who transfer me, Brandon picks up. So sue to some stupid security questions I'm denied access to my acc. Shockingly of I was a ******* I would have no security questions asked I'd just ***** from the acc and the owner charged in return. I asked Brendon to call me back in 2 Min while I rush to get my card for another stupid verification. Guess what??!! Yep. No call I sent an email to the complaints dept they reply thy can't reach me on my no. I mean really now! That's a complete lie. So I have gotten any assistance regarding my money I entrusted FNB with. This is goodbye I'm done