CG
Carrie-Ann Goosen
1 reviews | Active since Apr 2024
21 May 2026, 13:57
Terrible service, logged a query on Friday
Terrible service, logged a query on Friday. Was transferred to several different departments before someone could escalate the matter and provide me with a reference number. I received confirmation of the reference number, and the message stated that my query should be resolved within 3 business days. Today, when I follow up, the same story, transfered to various departments. Eventually an agent tries to assist and checks the query number only to tell me that there is no update it doesn't seem as though anyone has worked on it
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Replies (2)CG
Carrie-Ann Goosen's updateReviewer Update
21 May 2026, 14:12Ive now just received a response with new reference number stating I must please give then ANOTHER 5 working days to resolve. Shocking that I have been with this bank for so many years
CG
Carrie-Ann Goosen's update21 May 2026, 14:12
Reviewer Update
Ive now just received a response with new reference number stating I must please give then ANOTHER 5 working days to resolve. Shocking that I have been with this bank for so many years
CG
Carrie-Ann Goosen's updateReviewer Update
22 May 2026, 13:35Cannot believe the service which I am receiving, FNB have outsourced a supplier for the Flexi Cash, I am now expected to contact FNB's Supplier and query the transaction with them. My transaction was with my supplier FNB not Flash. Come on FNB catch a wake up, this is really unacceptable. I have phoned the phone number for Flash (which I had to google you were kind enough not to assist me with) the bot on the other end refers me to a Cape Town landline, with the answering service that there are no operators available - to send a whatsapp, only to be completely ignored. How are YOU as FNB going to resolve this!!!!!??????????????????
CG
Carrie-Ann Goosen's update22 May 2026, 13:35
Reviewer Update
Cannot believe the service which I am receiving, FNB have outsourced a supplier for the Flexi Cash, I am now expected to contact FNB's Supplier and query the transaction with them. My transaction was with my supplier FNB not Flash. Come on FNB catch a wake up, this is really unacceptable. I have phoned the phone number for Flash (which I had to google you were kind enough not to assist me with) the bot on the other end refers me to a Cape Town landline, with the answering service that there are no operators available - to send a whatsapp, only to be completely ignored. How are YOU as FNB going to resolve this!!!!!??????????????????