TERRIBLE SERVICE-LOANS DEPARTMENT

Hi Madam/ Sir<br> <br> I made an Application of a Loan via the Internet on the 27th of August, I got a confirmation of my application via an SMS. Stating that I have been pre-approved and I am going to get a Call from FNB Consultant within few minutes or hours, that did not happen. I decide to call FNB on Friday that is 28th August, I spoke to a Gentleman which my application was with him. He told me that I do not qualify for a Personal Loan, I qualify for a Consolidation Loan. He is going to call me on Monday because he was busy, Monday came and no call. Samething happened on Tuesday, I decide to g to the Forest Hill Branch(02/01/15). I was assisted by James, he checked on the system and saw that nothing has been done with my Application. So he called them, so that they must remove my Application that was not attended to. So that he can process the Application for me after it is removed, he made a Copy of my details..i.e-Salary Advice and Id Copy. He promised to call me tomorrow(03/14/15), no call from him. However he called me on Friday morning, explaining why he could not call, I understood. Requested me to bring Settlement letters so he can proceed with the Application, I obliged I