MW
MR W
1 reviews | Active since Nov 2019
30 Mar 2020, 13:26
TERRIBLE SERVICE INVOLVING A LARGE AMOUNT OF MONEY
So yesterday at 17:12pm i made a transfer of over R10000 using the cell phone banking. I received an SMS stating the payment was successful and the money was no longer reflecting in my account.
And then today I received another SMS saying that the transfer was not successull. The money has not been put back into my account.
I spent over two hours with FNB call centers been past from department to department.
No one could tell me why the transfer was rejected or when my money will be returned to my bank account.
This was a home deposit that is time sensitive. Now myself and my family are unable to move and have no clue what happened to over R10000 of our money.
The agents refuse to let you speak to a manager.
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Replies (1)MW
MR W's updateReviewer Update
30 Mar 2020, 18:59Okay so i Received a Call from Rian.
He explained that the reason for my money not been paid into the account was because FNB wanted this to be cleared with me first. He then advised that the money will be put back into my account.
I transferred over R10000 on sunday, it is monday night now.
I have no idea where my money is.
The party to which i transferred the money has not yet received it and it is not reflecting in my bank account.
Over R10000 of my money has just finished, all because I made use of the FNB cell phone banking.
This complaint is still on going, If i am unable to pay this I will have to pay penalty fees.
He explained that the reason for my money not been paid into the account was because FNB wanted this to be cleared with me first. He then advised that the money will be put back into my account.
I transferred over R10000 on sunday, it is monday night now.
I have no idea where my money is.
The party to which i transferred the money has not yet received it and it is not reflecting in my bank account.
Over R10000 of my money has just finished, all because I made use of the FNB cell phone banking.
This complaint is still on going, If i am unable to pay this I will have to pay penalty fees.
MW
MR W's update30 Mar 2020, 18:59
Reviewer Update
Okay so i Received a Call from Rian.
He explained that the reason for my money not been paid into the account was because FNB wanted this to be cleared with me first. He then advised that the money will be put back into my account.
I transferred over R10000 on sunday, it is monday night now.
I have no idea where my money is.
The party to which i transferred the money has not yet received it and it is not reflecting in my bank account.
Over R10000 of my money has just finished, all because I made use of the FNB cell phone banking.
This complaint is still on going, If i am unable to pay this I will have to pay penalty fees.
He explained that the reason for my money not been paid into the account was because FNB wanted this to be cleared with me first. He then advised that the money will be put back into my account.
I transferred over R10000 on sunday, it is monday night now.
I have no idea where my money is.
The party to which i transferred the money has not yet received it and it is not reflecting in my bank account.
Over R10000 of my money has just finished, all because I made use of the FNB cell phone banking.
This complaint is still on going, If i am unable to pay this I will have to pay penalty fees.