TERRIBLE SERVICE IN CARD DELIVERIES

Lets see if complaining on here prompts a reaction as calling in or even e-mailing does not help whatsoever.

On the 19th of January I e-mailed my complain to FNB with a promise of a response in 48 hours- i have received NOTHING!!! On the 9th of January my FNB Cheque card was swallowed at an ATM. I received no notification that is was cancelled. Only on the 12th, when I needed to make a purchase did I realise my card was missing. I placed an online order for my new card on the same day. On the 16th I called in to enquire delivery and the banker told me it would be within that week. On the 18th at 19:48 CCD Couriers mailed me stating they are unable to get hold of me to arrange delivery. I called in and gave them my details. I then received an e-mail stating delivery to take place on the 24th!! That is TWO WEEKS I am sitting without a card having to use eWallet to access my finds costing me R10.00 per transaction.

I ordered my CREDIT card on the 16th of January, the very next day they SMSed me saying the card is being personalised and I will receive communication within 48 hours regarding delivery, they only SMSed me last night- the 22nd stating Mr D Couriers will be contacting me to deliver. I called in this morning and the banker told me that it is all still within the turn around time of 5-7 working days but when I ordered it, it was promised 2-5 working days!!!

I am extremely dissatisfied with FNB and its partners, CCD in particular and after reading all the complaints on FNB about Mr D Couriers, I believe they will disappoint too. Infact, I am shocked after reading ALL the complaints on HelloPeter on FNB!! I have been with FNB for 7 years and only recommend the bank, however, I am extremely disappointed in the service now. I suggest FNB start implementing more communication with its clients, especially when cards are cancelled to ensure a quicker rectification. It is not convenient to sit for two weeks without a card.

When I called in to complain last week, the banker advised he was e-mailing management and management would contact me. I e-mailed FNB myself!! however, I have received NOTHING!!!