ZZ
ZM Z
1 reviews | Active since Nov 2013
21 Jun 2021, 11:58
Terrible service has become the norm.
I can never get through to FNB via the telephone. When they open at 8am they already say they have high caller volumes... Every sjngle day. Then you're kept on hold for 20 minutes and they hang up. This can't happen everytime. I only get assistance when I come to Hello Peter. This can't be how you conduct business. Nothing convenient about your service.
Helpful (0)
Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
21 Jun 2021, 12:02Good day
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
Regards,
Hello Peter Complaints Team
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
Regards,
Hello Peter Complaints Team
FNB (First National Bank)'s reply21 Jun 2021, 12:02
Official
Good day
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
Regards,
Hello Peter Complaints Team
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
Regards,
Hello Peter Complaints Team
ZZ
ZM Z's updateReviewer Update
22 Jun 2021, 15:30I am literally at my wits' ends at this stage. All I keep asking for is a paid up letter but I get sent to different departments. It's incredibly difficult to reach you guys through your call centre. So I have to keep resorting to this method for ONE letter. You have world class apps but the worst service in SA. Please just get me my paid up letter for a cheque account so I can cancel all my accounts and leave. I am on my knees. Complaint reference number ***
ZZ
ZM Z's update22 Jun 2021, 15:30
Reviewer Update
I am literally at my wits' ends at this stage. All I keep asking for is a paid up letter but I get sent to different departments. It's incredibly difficult to reach you guys through your call centre. So I have to keep resorting to this method for ONE letter. You have world class apps but the worst service in SA. Please just get me my paid up letter for a cheque account so I can cancel all my accounts and leave. I am on my knees. Complaint reference number ***