1 reviews | Active since Oct 2016
Terrible "Service" from your "Service Provider"
<p>I contacted FNB around 20 Sept to make arrangements for a petrol card as my current one is expiring end Oct. The FNB consultant advised that the courier company will contact me to make arrangements for delivery. On 22 Sept the courier company tried to phone me ONCE and couldnt get hold of me after the ONE attempt and never heard from them again. I then phoned FNB card devision AGAIN on 14 Oct to find out why I havent heard anything from the courier company regarding the delivery of my card. The consultant(Mdluli, Mpilo) advised that my card IS at the courier company where he then sent an email(14 Oct 10:58) with high importance to the courier company requesting for assistance. I still have not received any contact from the courier company. This is not the type of service that you want or need from a "service provider"!!</p>
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
hSo today 31/10/2016 I go to FNB to go and collect my card as I received an email on THrursday advising me that the card has been sent to the branch for collection AGAINTS my explicit instruction to deliver the card to me. I received a call from the credit card cmplaints dept who queried whether the courier company has contacted me to confirm delivery. I advised the lady that I received the email for collection. She then dropped the call saying she will investigate and come back to me and not expecting great service in any case I never received a call. After waiting 50 minutes of my life I was told at the counter that the card was collected on FRIDAY of which I was also not informed about. The lady at the counter took my details and advised that she will contact me. I received a call from the lady who told me that I need to phone the courier company and confirm the delivery address. Are you kidding me, what service is it that you want the customer to phone YOUR courier to confirm an address for a service that YOU are providing!!! Eventually I took the number from the lady and phoned the courier company to confirm that address. The address was not updated on their side and I confirmed the new delivery address. Now because the address has changed the delivery date might also not be tomorrow. This is absolute **** service if that is what you can call service.
hSo today 31/10/2016 I go to FNB to go and collect my card as I received an email on THrursday advising me that the card has been sent to the branch for collection AGAINTS my explicit instruction to deliver the card to me. I received a call from the credit card cmplaints dept who queried whether the courier company has contacted me to confirm delivery. I advised the lady that I received the email for collection. She then dropped the call saying she will investigate and come back to me and not expecting great service in any case I never received a call. After waiting 50 minutes of my life I was told at the counter that the card was collected on FRIDAY of which I was also not informed about. The lady at the counter took my details and advised that she will contact me. I received a call from the lady who told me that I need to phone the courier company and confirm the delivery address. Are you kidding me, what service is it that you want the customer to phone YOUR courier to confirm an address for a service that YOU are providing!!! Eventually I took the number from the lady and phoned the courier company to confirm that address. The address was not updated on their side and I confirmed the new delivery address. Now because the address has changed the delivery date might also not be tomorrow. This is absolute **** service if that is what you can call service.