Terrible Service from your external Debt Collectors

Hi FNB, I am beyond furious, you handed my account over to your external debt collectors after just missing one payment on my credit card, RL Daly has debited my account twice in one month, on the 16th of Jan and 26th Jan, I didn’t accept the Debi check for the debit order to go off my account on the 26th, I also do not get paid on the 16th of Jan, when I call them no one can assist, I also tried calling FNB but keep getting transferred from one department to another. Please urgently refund me and please immediately stop the debit order, I will gladly make EFT payments. RL Daly has harassed me from inception and forced me to accept their Debi check. This totally unacceptable.