Terrible service from this bank

I've been with this bank for years. I've supported them and kept all of my fees up to date.

I've opened personal and business accounts with them throughout the years, but this year I did an application in February for a CFC account and FNB is giving me a run-around for 3 months. Their agents are asking me for 1 document over 20 times, even after I send the required documents and they acknowledge it they still send another request for the same document again.

I visited the branch in Umhlanga, KZN and in Sandton, Gauteng and they also seemed to be confused. This is unprofessional and rude.

I will be leaving this bank and take my business and personal accounts to another bank if my query is not resolved by the end of business this Thursday 14th May 2026.