Terrible service from the ***** department, Call Centre and Rosebank FNB Branch

Terrible service from FNB!There has been ********** activity on my account a month ago. A ***** case had been logged, however there was no communication or feedback from the department since then. I had purchased a new card and tried multiple times to link the card to my profile without any success.

I visited the Rosebank branch and was told that they could not assist me and should seek assistance from the Call Centre. I called the Call Centre various times for assistance and the agents continuously transfer me to departments that are unable to assist.

I am unable to link my card to my profile for a month now. Agents at the Call Centre are rude and unhelpful.