Terrible Service from Private Wealth bankers and ***** department

4 Weeks ago I was ****med, called FNB was told to send all paper work I have and I need to go lay a charge at the Police Station and I need to send the case number. I did all that and sent it all to FNB ***** Department, 3 weeks later and numerous calls and emails later I eventually contacted my Private Wealth Banker, who really had no interested in my issue and told me "You were ****med and there is nothing the bank can do about it", this after the ***** department told me that they will be in contact with Standard Bank the person who ****med me' bank and they will let me know how they will resolve this issue. When I told him what I was told, he said that he will speak to the relevant peopel and get back to me. This was last week Wednesday, it's almost a week later and I have still not heard from my Private Wealth Banker nor the fraus department! I had better service as a normal FNB client, in fact Absa treats me much better and I only have a normal check account with them . Possibly time to change all my accounts to Absa.