Terrible service from online call centre

I just want to share my horrible experience today with fnb online digital banking call centre. I made a payment and the payment is missing. I've been on the phone with the since 2 oklok this afternoon. I was cut off about 7 times. My battery even died. Then I proceeded to go to the branch and the call centre agent actually argued with me over the phone and dropped the call in my ear. All because I told her my cellphone is dead and I can't confirm a beneficiary account number. I think fnb online services are very good but the call centre is terrible. Poor poor service. The consultants are rude. Maybe because they cant see the clients face they are hiding behind the phones. Terrible customer service if I have ever... I actually don't mind if those people get replaced by AI robots. Because I feel they don't value their job. And the salary that comes with. I am a client and I deserve to be treated with respect. My transfer is lost somewhere in the system.. And maybe if someone see this complaint they will assist me to trace where my money is sitting. Because the call centre definitely can't or won't assist. And clearly does not want to do their job. I feel most hurt by the lady whom I spoke to last today. She was arguing with me and dropped the phone. The really make me consider rather moving all my accounts if this is the type of service I am getting. Regards.