Terrible service from merchant services

I have tried to get hold of the merchant services to activate my QR speedpoint for just under 2 months and no one has called back even after I have have called on two occasions to follow up. Each time the consultant says that there should be no hold up and once they contact me it should be sorted. I have now lost out on business for these two months as a result of this which is extremely frustrating as a small business I have just started in these very trying economic times. Not pleased in the slightest