Terrible Service from Home Loans/Premier Banking

Been with FNB for 5 years. Premier banking is effectively a switchboard, they just route you to the right department. They also take days to respond to email and calling them takes an hour out of your life due to verifcations and calls cutting. Save your money, it's not worth it. All it is, is good advertising. App**** for a home loan on the 18/04/2016 to all 4 banks. Nedbank had their quote to me a day later with the other 2 banks following. FB didn't bother. I called in on 23/04/2016 to get an update and was told their is infomration outstanding(no one bothered to tell me 1 single document was required). In any case, the other banks offers expire Monday so it's unlikely I will get my offer from FNB by then. If my home moves, I'll be moving my cheque, credit card, saving and investment accounts to the new bank. Nedbanks service has been absolutely fantastic