TERRIBLE SERVICE FROM ***** & ONLINE BANKING DEPARTMENT

Really not impressed with FNB! My phone was ****** a week ago. I called the ***** department to put a stop on my online banking. On 2021/03/19 I went to my local branch to get a new card and re activate my Online banking. Got a new card, Been there for more than an hour he phoned the ***** department to lift the block. Now 4 days later (2021/03/23) I still can't use my online banking. I phoned the customer care line, the referred me to the ***** department, the ***** department told me there is no block and transferred me to Online Banking Department. Which the lady told me "there is an escalation" and that there is nothing that they can do for me and I need to wait 72 Hours for someone to call me! This after I've waited for 4 days!!!!!!!! When FNB wants to sell you a product then they call you a million times a day, but when you need assistance they don't even bother!!!! TERRIBLE, TERRIBLE, TERRIBLE service!!!!