Terrible service from ***** department

I have reported a ***** case to the FNB ***** department on the 08Jan2020. There was an unauthorized transaction that went off on my account. The ***** department cancelled my card and I received a new card few days later.

Since the 08Jan2020 I have not heard from the ***** department. When I try calling them I cant get through to a consultant and my call is just put on hold for almost 30minutes at a time and I tried calling few times without success.

This is really terrible service where I don t get any feedback and I cant get hold of them.