Terrible Service from FNB's Chelsea and Lucille

As a small business owner, I am exceptionally appalled with the service that I have received from FNB. To say that I am upset is truly an understatement.

Towards the end of February 2022, I unfortunately became a victim of a suspected ***** by someone I intended to do business with. Upon realizing the situation, I immediately contact FNB ***** division and my case was handed over to Lucille Graham and Chelsea Borcherds (Jones who is the reporting Manager).

I have never received sufficient feedback from these two ladies and our "communication" is entirely one-sided. Me, emailing and practically begging for feedback. Them, ignoring me completely.

I sent an email on the 4th of April explaining that myself and the other party would like to come to an agreement to resolve our matters and what action we would need FNB to take in order for this agreement to come to fruition. I was advised that we would need to go to a police station and only once our agreement was reached there, in the form of an affidavit, would our matter be entertained. This feedback was communicated days after laboring and after a "High Priority complaint" was raised with the CSR team.

Monday, 23rd May, I sent an email to both ladies with the affidavit, containing a detailed explanation on the way forward. A follow up email on Wednesday 25th May. Without any responses, I called into the call centre on Wednesday 25th May, at 15:27 where I was specifically advised that Chelsea would receive the message and I should allow 24 hours before she calls me back. As expected, I did not get a call, that Wednesday, Thursday, Friday or even Saturday. Not even an emailed response. I have placed another "high priority complaint" on Friday and despite FNB again sending me a generic email saying someone will call me within 24-48 hours, it is now Tuesday, and I have had no contact after the fact.

Perhaps banking with small business is not a priority for FNB, because never have I received such poor service from anyone before. I don't know how else to explain it, other the fact that the company simply does not care. Over the last few weeks, I have placed many calls to FNB, sent numerous emails and even expressed my dissatisfaction with @RbJacobs on Twitter. All yielding no results.

I would really appreciate an urgent contact on *** as I would like to now put this matter to rest and take my 'useless' business elsewhere.