terrible service from fnb via Mothekgi Tsheola

I am extremely disappointed in how my ***** case investigation has been handled by Mothekgi Tsheola from the ***** department.

We've been waiting for a response from FNB regarding our account being put on hold, but we have been unable to get any assistance. We would like to express our disappointment for the following: Our account was put on hold with our giving us any notice. The investigator(s) did not get a hold of us we had to get a hold of them. We have been doing our best to communicate with FNB but we have not received any response. We were referred to the call centre for urgent matters but they have been unable to assist us. We asked that the matter to be escalated and that whomever can assist should get back to us but we are yet to get assistance (NO EMAIL, PHONE CALL OR SMS) Upon contacting the initial investigator (who is out of office - which we assume is due to business, personal or Cov-19) I was referred to another contact, who has also not returned our emails. Due to this incompetency we are unable to process payment at this time, so we can not pay both our consultants and employees. We have expressed that we have no involvement in any ********** and misappropriate conduct, we have given reason for the payment we received and have forwarded communications we have had with the person who deposited the monies in our account ( Also forwarded to the investigators the email distancing us from this matter from Mr Mbuyazi) as well as offered to send all whatsapp communication and texts if we can be given an official FNB number we can do that too and we have also availed ourselves via calls .

This is completely unacceptable as I have been patiently waiting for days with no feedback Trying to call but nothing and trying to trust the process.

we have emailed *** to express the said above but still there has been no correspondence or feedback