Terrible service from FNB student loans, you should feel ashamed!

I'm extremely disappointed with FNB, I app**** for a student loan a few days ago and without any reason or reply the loan was declined but you're always offering me personal loans more then the value I requested, Standard Bank approved my loan at a great interest rate and I've never even banked with them, my own bank that I have been banking with for years treats me like I mean nothing to the bank and the only response you get is from automated machines, your bank is becoming impersonal and cold, maybe you should wake up and notice what is happening before it's to late, I am deeply disappointed by how I was treated and will ensure I close all accounts that generate income for FNB I rather bank with a bank that cares!!