Terrible Service from FNB Rewards "ebucks" -DON'T BE DUPED

Wass really impressed by the efficient transaction on the ebucks site. But all went wrong when they delivered a damaged item, and after speaking to Bongiwe, then a Chad, then a Nerissa, then a Emelda all promising that my item will be replaced I am still waiting a week later. From their responses, they cant dial out - they can only transfer calls. they is apparently NO supervisors or management working too as the agents are the only ones we are to speak to. DONT BUY FROM THE EBUCKS SHOP.