TERRIBLE SERVICE FROM FNB REFUND DEPARTMENT!!!!

TERRIBLE SERVICE FROM FNB REFUND TEAM!!!!!!!!!! Its been more than 2 weeks waiting for FNB to make a refund. The lady from the refunds team called me to see how she can assist but unfortunately after our conversation she never called me back or email me for an update AS PROMISED . The last time we spoke, she promised to call back and send other forms so that I can access funds on the FNB app. I am so DISAPPOINTED WITH FNB!!!!!!!!!! NO URGENCY OR WHATSOVER FROM THE REFUND TEAM TO ASSIST CUSTOMERS!