Terrible service from FNB Private bankers and FNB private clients

This is the second time in the last month that I have to resort to complaining on this platform for the same issue about the terrible service from FNB specifically FNB private clients . I am been charged R400 a month and have asked to have the account downgraded in January. FNB seemed to have forgotten about it and sent me from pillar to post for two months with me calling nearly every day without any assistance. Eventually when they did opt to resolve it I had a trip booked and it was agreed to sort it out as soon as I got back as it would cause issues with regards to bookings that had been done on my card. I have emailed all the forms two weeks ago but have had no response from FNB. I have sent multiple emails to my private banker and have called many times yet I have not not heard from her in two weeks and cannot contact her. I'm not sure why I need to pay exorbitant bank fees when nobody at FNB seems to do their job, not even the "private bankers".

I joined FNB a year ago and kept my other bank account and I'm so grateful that I have not yet transferred my home loan or made it a primary bank account as they provide what is probably the worst banking service in South Africa and market it as a premium account. I want my account downgraded immediately and want a refund for the three months in which they charged me when I had already lodged a downgrade. This is what was promised but I doubt they will follow through as they have also failed to refund me a fee which they incorrectly charged in January. I suppose that's the way FNB is making money in this current economic climate by *********** their clients.