Terrible service from FNB Private Advisor

I need somebody from FNB Private Advisors who is in a senior position to contact me please, urgently. The person assigned to me takes absolutely no ownership, no communication, and clearly does not care about his clients. I have multiple examples on email where he simply has not assisted me at all. I have an urgent matter that needs attention, which I advised him on and he has simply not bothered, again, as usual.