Terrible Service From FNB Premier Complaints Division. ***NF

Terrible Service From FNB Premier Complaints Division. ***NF

If the Complaints devision is terrible, where else must a Customer get their issues resolved. I have Never experienced such a run around in my life. Some Government institutions have handled queries much better that FNB has handled this for me. I was Sent a Disputes Form by an FNB employee. 40 Business days later I am told I shouldn't have received this form. Whose fault is that? if the process changes internally, why are they distributing obsolete form for clients to fill. I have tried my best to be understanding, but the service is appalling. This is still not sorted out, Yet my account is collect dust and service fees which I am not receiving as I moved my salary to another bank due this terrible service. My query was logged 12 December 2019... 2019????? everytime I call they tell me they have sent an email to their EFT department. i don't receive a reference number for the call. i don't get copied in any of the escalations I have tried to raise. I DONT KNOW WHAT TO DO ANYMORE!!!!!!!