Terrible service from FNB Investments

Honestly, dealing with FNB has been a nightmare. They just don’t seem to care—my request has been stuck with them for two months and little to no progress. I never get any updates unless I chase them, and when I do, all I get is the same one liner : “it’s in processing.” That doesn’t tell me anything. No one can give me a straight answer about when things will be sorted out. The person who’s supposed to be handling my request is never available, even though I try during business hours. It’s impossible to get hold of anyone who actually knows what’s going on. This is hands down the worst service I’ve ever had from FNB. If I could give zero stars, I would—one star is way too generous. I’m really frustrated and there’s no way I’ll ever open another investment with FNB after this