Terrible service from FNB - impossible to speak to a human being

I have been trying to close my account with FNB Langeberg Mall for 2 weeks! 2 Branch visits and many email and phone calls but still no luck. Wonderfully easy to open an account but darn difficult to close it.

The branches do not take phone calls or receive emails and it is impossible to get hold of the person whom assisted at the branch to make a follow up query.