1 reviews | Active since Aug 2015
Terrible service from FNB Home Loans
Worst service ever from FNB Home Loans!!!!!! moved over to a new insurer in May 2022 for building cover. eminently notified FNB that I am Changing insurance with an attached document of prove of new cover. I stopped paying the insurance part on my bond from May 2022. the insurance was never canceled/remove from my bond. Due toe FNB staff not doing their jobs this resulted in arrears on my bond. a week ago I received an email that I should cancel it from my pervious insurer directly. Okay so I have done so and it was canceled the next day.
over the last 6 moths I received 2-3 calls a week regarding the arrears and how and when will I make payment. telling each person the same story over and over again sending and forwarding emails to each person calling me problem not getting resolved.
the person called me today recons me I have to pay those arrears sorry, so I went crazy at him. he recons me I must watch my language otherwise he will need to end the call. As if he pays my salary. I refuse to send any emails or forward any other emails to any person of FNB again. because I have done it namouras times over the last 6 moths
Terrible service from FNB. they can jump on the phone quickly if you own them money but as soon as they need to resolve your problem they do not know how to pick up a phone or how to send an email.
- Had a call yesterday afternoon at 15:00 informing me that someone will be in contact with me in the next 24 hours. Got a call this morning not to solve my problem but asking again for the arrears. 24 hours has passed and no one called to resolve my problem. No wonder FNB has a 1 and a half star rating on this platform. You guys are terrible at what you doing. I will close my business account and personal accounts with FNB first thing tomorrow. FNB is doesn't care for their customers they only in it for the money. USELESS
- Had a call yesterday afternoon at 15:00 informing me that someone will be in contact with me in the next 24 hours. Got a call this morning not to solve my problem but asking again for the arrears. 24 hours has passed and no one called to resolve my problem. No wonder FNB has a 1 and a half star rating on this platform. You guys are terrible at what you doing. I will close my business account and personal accounts with FNB first thing tomorrow. FNB is doesn't care for their customers they only in it for the money. USELESS