Terrible service from FNB

I have been a customer of Fnb for years and never really knew how unhelpful they really are.i experienced problems on the 24th November 2023 and to date have not received feedback or anything from the bank, I was trying to pay an account through my app only to find out from secure chat that I have been soft blocked and need to contact a number.

Called the number given and was referred to another number where I held and eventually the call got cut with no answer,contacted secure chat once again and was given a email address Have sent rhrough emails and still await feedback from them,It has been 3weeks and my problem has not been resolved, I am a disable person and refuse to go into your branch as it is not wheelchair friendly, Have been in your branch in Ballito mall and the desk was high and the keyboard had to be brought down to me Do yourl care at all as I have bot recieved a reply or anything from then WORST SERVICE EVER AND MY PROBLEM TO MY KNOWLEDGE HAS NOT BEEN RESOLVED