Terrible service from FNB

I went to the PTA North branch on the 28/05/2021 to separate my daughter's account from mine as she had just turned 18, I submitted a copy of her ID and our proof of address. i was then reassured that it was done. The problem started when she wanted to transact both cellphone banking and internet banking were not working. i then phoned FNB customer care and as usual they did security checks including confirmation of my address, i was told that the consultant at the branch was supposed to change the account type as the one that my daughter was using does not allow for both cellphone and internet banking. The consultant then said they account can be changed to an Easy account which we both agreed it can be done, she also said i will get a call back within 24 hours. Today i got a call from Cleopatra, to my surprise when she does security checks she says my address is different on their system...as a result refused to help me. i did not understand why the address was different when i had submitted proof of address at the branch less than a week ago. i then requested to speak to the Team Leader but the consultant put the phone down in my ear.