Terrible service from FNB (Digital Banking)

If there was a zero star rating I would give it. I opened up a ticket over 6 weeks ago regarding the default account on my banking app not being set correctly and after many follow ups on the phone and FNB chat I still can't get someone to assist me to solve the issue.

Whenever I contact Digital Banking, there is no history of my request details, despite having a reference number, and then I have to repeat myself all over again just to get transferred to the wrong department or disconnected from the chat while waiting for the agent to respond.

I also get **** to by the agent. They tell me that someone has been trying to reach me but I haven't received one call ever. They just keep on making excuses and transferring me to other departments.

This is not my first bad review of FNB, nor will it be my last, as if the issue takes anything more than a first response to resolve, it just ends up taking forever and nothing happens (no matter how many times I escalate) until I come on Hello Peter and write a review. This is shockingly terrible service.

Please have someone contact me immediately to resolve this default account issue on my banking app, as now it defaults my credit card account as my default account for payments and if I don't see it and purposely change it back to my current account then the payments come out of that account and I get charged fees for it.

My app used to be perfect until FNB had an issue a few months back where my online profile was completely deleted and I had to create a new profile from scratch. After going through all that the least I can get is some decent support for this issue.