Terrible Service from FNB/Courier company

I am utterly disgusted at the level of service that i am receiving from FNB at the moment. I was offered an upgrade from platinum to Private client which i accepted. I was then contacted by the courier company who wanted to deliver the card to my offices. When they arrived they said they could only release the Cheque card to me and not the credit card as i did not have my id. I have lost my id so i accepted and asked if the passport would suffice to which this was declined.The delivery man(very rude) stated that the rules for the credit card is very precise.Upon opening the envelope i discovered that the card they gave me was the credit card and not the cheque card so seeing as they made the error i asked if they could now deliver the cheque card using my drivers/passport. I had a telecon with the courier company and my so called private banker to which no conclusion was reached. I have been sending emails to Victoria and 3 weeks later nothing has been done. Its almost as if Private clients are meant to be treated like ****. I am very disappointed and at this point i feel like moving to another bank. Pathetic service!!!!