Terrible service from FNB Claims Department

<p>On 29/11 i received Communication that I need to lodge a claim against the FNB PENSION FUND – DISTRIBUTION OF EXCESS RESERVES.</p> <p>I am a former member and follwed the procedure regarding the claim.</p> <p>On 29/11 i forwarded my 1st communication. M Mathobela responded on 30/11 to advise me within 48 hours i will receive communication.</p> <p> </p> <p>On 7/12 i informed her that it is 5days later and I did not get any communication. She would follow up with a certain department. 12/12 i sent a follow up mail and 13/12. Up till now no one reply on my last to follow up mails. So i have been waiting now for 2 weeks to get the claim forms which was supposed to have come through.</p> <p> </p> <p>I feel this service has become now acceptable and i am hoping by writing a review here that I will get finally a response.</p> <p> </p> <p>Regards</p> <p> </p>