CS
Candice S
1 reviews | Active since May 2012
08 Apr 2019, 17:25
Terrible service from FNB as always
As always my experience with FNB is terrible the service and way things are explain and what actually happens is absolutely horrifying. I cannot stand FNB
Helpful (0)
Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
09 Apr 2019, 08:40Good day Candice,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologize for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
***
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologize for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply09 Apr 2019, 08:40
Official
Good day Candice,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologize for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
***
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologize for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
***
CS
Candice S's updateReviewer Update
11 Apr 2019, 06:07I am appalled
I went through all your calls they said they would sort it out only to find this mornign I have been charges another R 13 odd for fees instead of getting back the nearly R60 that was taken and shouldn't have. I asked for my account to be returned to normal and I still have an over draft which due to YOU taking money you shouldn't is getting more and more negative. I started with a positive balance of R 3 then when you took unauthorised funds I paid in another R 25 and I was still in negative and now even more so, You best return my money ASAP. Not too mention the 0.01c taken for intrest on the negative balance (yes I get it is 0.01c but it is the principle). I best get back my positive balance of R 28, the overdraft best be removed immediately and my accounts returned to my premier status not this stupid fusion account, and CCD couriers best be notified and not try deliver me a car.
I cannot believe how appalling your service is!!!
CS
Candice S's update11 Apr 2019, 06:07
Reviewer Update
I am appalled
I went through all your calls they said they would sort it out only to find this mornign I have been charges another R 13 odd for fees instead of getting back the nearly R60 that was taken and shouldn't have. I asked for my account to be returned to normal and I still have an over draft which due to YOU taking money you shouldn't is getting more and more negative. I started with a positive balance of R 3 then when you took unauthorised funds I paid in another R 25 and I was still in negative and now even more so, You best return my money ASAP. Not too mention the 0.01c taken for intrest on the negative balance (yes I get it is 0.01c but it is the principle). I best get back my positive balance of R 28, the overdraft best be removed immediately and my accounts returned to my premier status not this stupid fusion account, and CCD couriers best be notified and not try deliver me a car.
I cannot believe how appalling your service is!!!