TERRIBLE SERVICE FROM FNB AND STAFF WHO CANNOT ASSIST YOU...

I have never experienced such bad service from FNB as I have now, I previously had a cheque account but did not use it there after I decided to reactivate it and apply for a new card which I received last week, I deposited some funds into the account but guess what I cannot use it as FNB kindly put a hold on my card without notifying me - they have my email address and my cellphone number but NO NOTIFICATION when I contacted the call centre that staff is even worse they kept on telling me its paypal and my card and account is perfectly fine, I spoke to paypal and they told me that my card has a hold on it as I would like to link my card as well to paypal - Right now I am stuc**** NO HELP!!! I left work early yesterday to go to FNB branch Meyersdal and guess what their systems were offline, I have been calling like a crazy person since last week! no clarity! nothing No assistance!! I have taken the owners upon myself I contacted the fica department and they told me there are fica docs outstanding - my I.D and my Proof of residence I am still waiting for my documents to be uploaded and my account to be active as I have emailed my documents, but I feel this is unfair I am the customer doing FNB staff work - up until today I do not have any clarity on what is happening with my account - I keep getting annoying calls saying they will sort it out but nothing has been done!! I am fed up off getting NO ASSISTANCE!! REF NUMBERS: ********** Q ********** please can someone just call me when the hold is removed from my account and card!!!!!!! I need to urgently link it to my paypal account and get my funds!