Terrible Service from FNB and Private Suite

I was a FNB Private client and requested assistance to get to level 5 eBucks. I was told my wife needs to upgrade to Private as well and change to Fusion accounts. Which we did and we were charged a new account fees. My banker then phoned me the next day regarding the eBucks and realised after the upgrade that I still cannot get to level 5 and the only way, is to downgrade back to Premier. Which we have now done (Process taking almost 2 weeks). We now get charged new account fees AGAIN. The whole reason for upgrading was because I was told it will get me to level 5 eBucks, and then it didn't work, so we downgraded back and got Charged AGAIN.

This is TOTALLY UNACCEPTABLE from FNB. I have sent an email to FNB and tried calling to resolve this issue. I mostly cannot even get through, and when I do, I get told from Private suite that Premier suite needs to fix it, and Premier suite tells me Private suite has to fix it.

I am on the verge of closing all my accounts with FNB, including my wife's accounts and a home loan and moving to another bank. I have never gotten such shocking service and been messed around this much from any other bank.

I would like someone who can resolve this to please contact me.