Terrible service from FNB and AIG Insurance

My car was ****** and recovered on the 16th January 2015.I reported the matter to the police the same day and had the car towed to the impound in aeroton.On Monday the 19th I reported the matter to my insurance and had a claim opened. On the 20 th January my car was towed from the police impound to the panel beating shop.<br> On the 29th I met with an independent assessor who said he requires my phone call records, as well as my tracker report.And said it takes him 10 days to compile his report.I sent through the necessary on the 29th Jan and 4 february respectively. To date I still have no direction or indication whether my car will be repaired or whether it will be written off, I keep having to call them for updates at my cost and kept getting told we awaiting feedback.Its been 26 days since my car has been ****** and 23 days since my claim was lodged, I honestly dont understand what the delay is.