TERRIBLE SERVICE FROM FNB

I have been busy with an ongoing battle with FNB regarding a **** I was involved in and wanted a rebate which was declined as there were no funds in the recipient account. This occurred on July 27th and was initially told the account was only blocked on 8 August they then came back and said it was blocked the same day when I requested proof I have yet to receive it. I am now being ignored. The consultant I am dealing with is Thandokazi Mqalu. Emails below without response.

Mqalu, Thandokazi AttachmentsTue, Sep 13, 5:05 PM Good day Miss Koeresies, Please find attached for your attention. Unfortunately all funds have been utilized. We further advise that you take up the matter with

Meryl-Lana Koeresies Tue, Sep 13, 5:09 PM I would like to see proof that the recipient account was indeed blocked on 27th July when I initially reported it.

Meryl-Lana Koeresies Tue, Sep 13, 5:18 PM All you have basically done is send me the same letter you have in the beginning with a different date of blocking the recipient account. Having reported this h

Meryl-Lana Koeresies Mon, Sep 26, 2:07 PM (2 days ago) I am still waiting to see the proof where the recipient account was blocked the same day!

Meryl-Lana Koeresies Tue, Sep 27, 4:38 PM (21 hours ago) I am still awaiting feedback. Where is the proof that the recipient account was blocked that same day.

Meryl-Lana Koeresies <***> Tue, Sep 27, 4:41 PM (21 hours ago) to Thandokazi, Customer, Rbjacobs

Thandokazi,

If I do not get the requested proof by tomorrow, I will once again go to hello peter as none of your depts are willing to assist with the request.