Terrible service from FNB

If I could give 0 stars I would have

My experience with FNB has been absolutely pathetic, it is literally one headache after the' other.

On the 18th of July I app**** for a credit card account, all went well as they received all my documentation in order to open the account. After some time I received an sms saying Congratulations your account has been approved and set up, you will receive your card soon. (my option was selected to deliver it to the branch). A week went by and i did not receive my card, when I queried it, they said there is a delay in delivery and so I waited. Last week 5th of July I received an sms saying I can collect my card. It was activated by the gentleman who assisted me at FNB. When I used it to for purchase, a sms was send saying my card is invalid. Long story short FNB decided to close that account without notifying me or even communicating with me about it. on Friday evening 18h00 I was contacted by the ***** analysis who closed my account saying he is going to re open it and all will be up and running, I will receive my card at the latest Tuesday as this was was mark as an important and should be settled quickly. I still haven't received my card and when you speak to the FNB staff via the secure chat they just cut you off, they state that I have never selected a delivery option when it was confirmed by the ***** analysist the previous week that it will be delivered to the branch on the latest om tuesday. FNB did not notify me that that was the issue, they knew I have been waiting for almost a month for all of this nonsense to be dealt with and still I have to wait longer when the fault was not even on my side to begin with! THIS IS UNACCEPTABLE as they do not wait for their payments to be deducted but their clients must just accept their bad service! They are not putting their clients first and the less work they do the less the want to do.

I am disgusted in the service that FNB is providing their customers