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mmotegp M

1 reviews | Active since Jul 2017

14 Mar 2021, 07:23

Terrible service from fnb

FNB has been sending me from pillar to post. I made an online purchase on 27th Jan only to find that the store is a ****. I made a dispute with fnb on the same day (which I still don’t have a response after over a month) and also with yoco as the transaction went through yoco and they withheld the funds. Now all yoco is requesting for them to release the funds back to ccard is for fnb to give them a go ahead, they just need an instruction from FNB . No one is able to assist I’ve been sent from dept to dept. While a friend of mine who made the same purchase had her funds reversed within a week at standard bank. My money is withheld by yoco and I just need fnb to give them an instruction to release the funds back to my credit card. What is so difficult? If the blue bank could do this within a week I don’t know why fnb cant. Seems like everyone I have spoken to is clueless

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Replies (3)
mM
mmotegp M's update30 Apr 2021, 06:30
Reviewer Update
My issue hasn’t been sorted yet. Fnb please sort this out.
mM
mmotegp M's update31 Jul 2021, 09:23
Reviewer Update
After all this time and emails I have not been helped by fnb while the blue bank helped my friend within a week with the same requests. My money is sitting with yoco and waiting for fnb to action.
mM
mmotegp M's update31 Jul 2021, 09:28
Reviewer Update
He is the reference number that was sent on the 16 March and never rep**** to. ***NF. I only need fnb to instruct yoco to release funds withheld and this can only be done with your instruction. I don’t understand what is difficult here. Fnb is useless. You are also failing to change my sons banking statement to his name and request him to come to the branch during this pandemic while you claim to be the most innovative bank